When I was reselling them in the days before I made the Game Changers, I remember that they were coming alongside a little booklet with detailed installation and setup informations. (don't have any on hand right now). Since I also know that Ondřej (the guy behind it) is a very nice and helpful person I may also know that it is in his interest to offer support and as much informations as possible. - So without evaluating anyone's situation it should be always an option to reach out to those behind it- Retailer or manufacturer should always be a source of information, especially on more critical topics.

But I also have a lot of people asking very tricky questions or requesting solutions to some very special circumstances in one random facebook groups or who knows where instead of simply writing me an email (especially regarding questions where I might be the only one to help - offering parts or spares for example - stuff breaks and people do silly things sometimes. Absolutely no problem if someone is also given the chance to help ;-)) .
It is where we are right know. - Luckily I do have the support from lots of friendly people who help to direct these situations towards my email inbox where I am able and more than happy to help. - offering answers and resolving situations.

Best
Dennis